We want customers to feel confident when purchasing from us and to have a straightforward experience if a product does not meet their needs. Eligible merchandise may be returned or exchanged for a different size within 30 days from the date of the original purchase. All return and exchange requests are subject to the conditions outlined in this policy, and customers are encouraged to review the requirements carefully before sending any merchandise back.
To qualify for a return, an item should be in its original condition. Products must be unused, unworn, clean, and suitable for resale. Merchandise that has been worn, washed, stained, damaged, modified, or otherwise shows substantial signs of use may be considered ineligible. Returned products are reviewed after they arrive at our facility, and the condition of the merchandise will be evaluated before a refund or exchange is approved.
When a return meets the applicable requirements, the refund will generally be issued to the original payment method used when the order was placed. If returning the funds to the original payment method is not possible or otherwise does not apply, store credit may be offered when available. The time required for a refund to become visible in the customer’s account can vary depending on the payment provider, processing system, card issuer, bank, or other financial institution involved.
If an order contains a bundle, package, or product set that was sold together, the complete set must be returned. Individual items or components from a bundled purchase cannot normally be returned separately. Customers should ensure that all products, accessories, and other components included in the original package are included with the return. A package that is missing one or more required components may not qualify for a refund or exchange.
Customers who receive an item in the wrong size or decide that another size would be more suitable may request a size exchange within 30 days of the original purchase. A size exchange is limited to the same product in a different available size. The returned merchandise must remain unused and unworn and must satisfy the other conditions required for an eligible return. Because inventory changes over time, the availability of a particular replacement size cannot be guaranteed until the exchange request has been reviewed and processed.
For approved size exchanges, standard shipping for the replacement item is generally provided without an additional shipping fee. Once the returned merchandise has been delivered to our facility, the item has been inspected, and the exchange request has been approved, the replacement will normally be prepared for shipment within approximately five to seven business days. Processing times may vary if the requested size is unavailable or if additional review is necessary.
Size exchanges are intended only for changing the size of the same product. They cannot be used to replace an item with another style, product, or color. If you prefer a different design, color, or product, the original eligible merchandise may be returned separately, after which you can place a new order for the item you would like to purchase. Our customer service team can provide general assistance if you are uncertain about which product or size to choose.
When a separate replacement order is placed after a return, that new purchase will be governed by the pricing, availability, and other terms applicable at the time the new order is processed. Eligible replacement purchases shipped within the United States may receive standard shipping without an additional charge where applicable. Once the original merchandise has arrived and has been approved for return, the refund will generally be initiated within approximately five to seven business days.
Return processing times can be affected by the volume of merchandise being received and the number of requests handled by our support team. During holidays, seasonal periods, major promotional events, or unusually busy sales periods, inspections and refunds may require additional time. In particularly high-volume periods, processing may take up to 15 business days after the returned package has reached our facility. Customers should also allow sufficient time for the return shipment to travel to our facility, as the processing period does not begin until the merchandise has been received.
Certain purchases are excluded from the standard return and exchange process. Outlet merchandise, physical gift cards, and electronic gift cards are final sale and are not eligible for refunds, returns, exchanges, or store credit after purchase. Customers should carefully consider these purchases before completing an order, as final-sale merchandise cannot be changed through the standard return process.
Before shipping an item back, customers should verify that the product meets the applicable eligibility requirements. For bundled or multi-item purchases, all required pieces should be included. Customers should also keep their order confirmation, order number, purchase information, and shipping details available. Providing accurate information can make it easier for our team to locate the original transaction and determine how the request should be handled.
Return and exchange requests should be submitted through the designated return procedure. Customers should follow the instructions provided for the applicable order rather than sending merchandise through an unrelated or unauthorized return method. Packages that arrive without sufficient order information or without following the required process may take longer to identify and process.
For customers outside the United States, return procedures may differ because of international shipping arrangements, customs requirements, local delivery services, and the carrier used for the original shipment. The cost and process for returning international orders may therefore vary depending on the destination and circumstances. International customers who are unsure how to proceed should contact customer service before sending merchandise back.
A refund may not appear in a customer’s account immediately after it has been approved. Once the refund has been initiated by us, additional processing time may be required by the payment provider or financial institution before the funds become available. The exact timing depends on the payment method and the financial institution involved. Store credit, when applicable, may be issued through a different process and may become available according to its own processing timeline.
Every returned product remains subject to inspection before a refund or exchange is finalized. If the merchandise does not satisfy the required conditions, the requested return or exchange may be rejected. Depending on the circumstances, an ineligible item may be returned to the customer. This review process helps ensure that requests are evaluated consistently according to the same general standards.
Customers should take reasonable care when preparing merchandise for return. Items should be securely packaged to reduce the possibility of damage during transportation, and all applicable components should be included. Keeping shipping records and tracking information may also be useful until the return has been received and processed.
We understand that customers may have questions about whether a particular item qualifies for a return, whether a replacement size is available, or when a refund should be expected. Our customer service team is available to provide general guidance and help customers understand the applicable process. Providing the order number and a clear description of the request can help us respond more efficiently.
The purpose of this policy is to provide a practical framework for handling eligible returns and size exchanges while maintaining reasonable product condition standards. We aim to make the process understandable and manageable while ensuring that returned merchandise can be properly identified, inspected, and processed.
For assistance with a return or exchange, customers may contact us by email at kuius@gmail.com or by telephone at +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504. When contacting customer service, please include your order number, contact information, and a brief explanation of the return or exchange request so that our team can review the matter and provide the appropriate instructions.